Active Listening Skills & Giving Positive Constructive Feedback 1 Day Workshop

Do you need help in unlocking your true potential? Are you struggling to achieve all that you are and can be? Do you want to raise your performance and confidence levels?

This comprehensive one-day workshop will help you to feel more confident and less stressed, will enhance your working relationships, and give you the tools to manage your time more effectively.

Course Overview

Everyone has off days. But with the right tools and mindset, you can learn how to bounce back faster, manage stress, and reconnect with what makes you feel strong and positive.

This course creates a supportive space to reflect on your strengths, build your confidence, and take ownership of how you show up at work. Through guided exercises and practical strategies, you’ll learn how to manage pressure, boost your energy and feel more in control of your day.

 

Why take this course?

  • Understand what motivates and energises you
  • Build confidence in your strengths and abilities
  • Learn how to reframe unhelpful thoughts and self-doubt
  • Develop strategies to manage stress and stay grounded
  • Take positive action to feel more in control and fulfilled at work

Who is this course for

This course is ideal for:

  • Anyone who wants to feel more confident and positive at work
  • People feeling stuck, low on motivation or struggling with change
  • Teams looking to improve morale, resilience and self-leadership

Duration

1 day

Classroom size

12 approx.

Location

Online or Classroom

Certificate

1 Certification

Experience

Intermediate

What you will learn

  • Discover what true assertiveness means
  • Define the four behavioural types and understand more about each
  • Identify your inner dialogue and then manage it through positive thinking
  • Understand the link between assertiveness and body language
  • Discover how to disagree assertively
  • Identify some key tips to build your confidence

How much does it cost?

Option 1

Standard

Standard course rate

£450

per person (+VAT)

Option 2

SMEs

Discounted rate for companies with less than 250 staff

£385

per person (+VAT)

Option 3

Public Sector

Discounted rate for public sector organisations, eg. councils

£330

per person (+VAT)

Option 4

Large Charities

Discounted rate for charities with 31+ staff

£250

per person (+VAT)

Option 5

Small Charities

Discounted rate for charities with 30 or less staff

£195

per person (+VAT)

Group Training

If you have three or more learners, We can tailor the content to your team, and host the training remotely, at your workplace or here at Happy’s HQ in Aldgate, Central London.

Curriculum & Key Themes Covered

This course will be taught in the latest version of the software. We can train this in older versions if needed – please get in touch for more information and availability.

Themes Covered

This one-day workshop will be structured around lots of small sessions and practical exercises. You will work with the other members of your group throughout, enabling you to learn from your own experience as well as each other. Learners must be open to looking at the ways in which people work at their best within a safe and supportive environment, in line with Happy’s principles.

By the end of this workshop, you will:

    • Understand how communication works and look at the difference between listening and hearing
    • Discover the benefits of empathic listening
    • Learn and practice the 5 key elements of active listening
    • Understand how to use questions to get the best out of your relationships
    • Recognise what stops you listening and identify solutions to deal with this
    • Identify key tips to improve your communication on the phone
    • Identify the difference between constructive and destructive feedback
    • Identify what stops you giving feedback and the impact this can have on others
    • Identify where the most valuable feedback for a person can come from
    • Learn the key steps to providing constructive and positive feedback clearly and within appropriate timescales
    • Practice giving feedback positively to create new possibilities
    • Prepare yourself to respond well to feedback from others

Book now

Date Availability Number of places
27 Aug 2025 10:00 AM - 4:30 PM 11 spaces left

Classroom Session There are currently no upcoming public course dates available. Please email our team on hello@happy.co.uk and register your interest for this course. We'll let you know as soon as a date is available.

Please note that your booking is not secured until you checkout. All prices listed in the shopping cart are excluding VAT.

If you are booking at a discounted rate (for example, if you are from a charity), you will see this on the final stage of the shopping cart after you have set up your account or logged in. Discount codes can also be added on this final page.

Testimonials from Happy learners

Choose the Learning Experience That Suits You

Everyone learns differently — that’s why we offer flexible options to fit your needs. Whether you prefer learning from the comfort of home, engaging in dynamic face-to-face sessions, or a blend of both, you’ll find the format that helps you thrive.

Online

Online

Learn live with your facilitator and group through Zoom, with full access to our online learning hub.

Learning
Style:

Interactive sessions, self-paced resources, videos and activities you can return to at any time.

Collaborations:

Work with peers through breakout rooms, group discussions and optional study circles.

Benefits:

1.Flexible bite-sized learning you can fit around a busy schedule.
2.Build supportive connections, wherever you are.
3.Great for remote teams or hybrid workplaces.

In-Person

Online

Take part in face-to-face sessions delivered at our Happy HQ in london

Learning
Style:

Interactive, hands-on sessions with space to reflect, practise skills and share insights.

Collaborations:

Join breakout sessions and small groups for shared learning and support.

Benefits:

1.A focused space to fully engage away from day-to-day distractions.
2.Energising group environment with real-time feedback and support.

Blended Programme

Online

A combination of in-person and online learning to fit your schedule.

Learning
Style:

Live sessions paired with online materials, tasks and group activities.

Collaborations:

Ongoing team support and shared learning both in and out of the classroom.

Benefits:

1.The best of both worlds — structure and flexibility.
2.Time to absorb, reflect and apply learning between sessions.

What are Happy's online training like?

“Really worked well as an online experience. Good interaction with other course members. Really well facilitated.”

past attendees

Watch this short video to see how we bring our sessions to life online — with interactive, hands-on learning delivered via Zoom, designed to keep your team engaged and energised.

Looking for private group training

If you have three or more learners, a private group training could be cheaper.

We can tailor the content to your team, and host the training remotely, at your workplace or here at Happy’s HQ in Aldgate, Central London.

The Happy guarantee

We want everyone to go away from our courses feeling as though they have learnt useful, practical skills that they can use straight away when they go back to work.

If you don’t feel that your training has been useful or if you are unhappy in any way, please get in touch with our Customer Services team within 30 days of the course.

We will be happy to offer you additional support and training free of charge to help you to gain the skills you need, or if you’d prefer, a full refund.

Why choose Happy?

Because Happiness Works

Joy leads to success, every time,

Expert-Led & Hands-On

Our award-winning training isn’t just theoretical. It’s packed with practical tools you can use straight away.

B Corp Certified & Proud

We don’t just talk about impact — we live it. As a B Corp, we’re committed to making workplaces better for everyone.

Classroom or live online learning available

Both available for public and private dates.

The small print

For Live Online Interactive Learning sessions (webinars)

The course will run remotely for a full day consisting of three 90-minute live online sessions with independent work in between. 

All learners will need to install Zoom on their machines. Full technical requirements are on the Zoom website. Your link will be included in your joining instructions once you have booked your place — if you haven’t received this email then please contact our team.

Learners should log into the session 10 minutes before the start time to ensure that they have downloaded and set up Zoom correctly. The course will start precisely on time and it may not be possible to go back over material missed by late arrivals. Unfortunately you will be asked to leave and attend a different day if you arrive more than 15 minutes late for online sessions, and more than 30 minutes late for classroom sessions.

Please ensure you read our Terms and Conditions before booking for our payment terms and cancellation policy.

For classroom sessions

All public classroom sessions take place at Happy’s HQ in London at Robert Dolan House, 9 Alie Street, London E1 8DE. Please see our Contact Us page for full directions and a PDF map.

The course will run from 10am to 4:45pm (lunch is served 1pm to 1:45pm — we offer a choice of 3 cold bowl dishes). Please be careful to arrive by 9:45am for registration and refreshments. The course will start precisely on time and it may not be possible to go back over material missed by late arrivals. If you arrive over 30 minutes late you may be asked to leave and attend another day.

Please ensure you read our Terms and Conditions before booking for our payment terms and cancellation policy.

FAQs

What if I have a Mac?

If you are a Mac user, please let us know when booking. If the course is held in the classroom at Happy, the training is held on PCs so we recommend that you bring your Macbook with you (we are not able to provide an additional monitor).

 

For online training, please let us know when booking and you can use your Mac as normal. 

We provide a PDF with shortcuts for Mac users and your trainer will refer to this throughout the training.

I work in the public sector or for a charity. How do I claim my discounted rate?

If you are eligible for a discounted rate you will see this on the final stage of the shopping cart after you have either logged in or set up your account (if you are a new user). Discount codes can also be added on this final page.

 

If you have any issues, get in touch with our friendly team for help.

I can’t attend my course. Can I rebook or cancel my place?

For our public dates, if you give us at least 14 days’ notice, you can rebook on another date or cancel your place at no extra cost. For less than 14 days, there is a charge – please see our Terms and Conditions for full details. If a colleague can take your place, no extra fee applies (even if it’s at the last minute).


For private group bookings, there is no charge if you give us at least 28 days’ notice. Cancellations after this time will incur 100% of the cost of the course. Please speak to your Account Manager or email speak to our friendly team.

What qualification do I receive after my course?

After attending your course, you will receive a certificate of attendance.   If your chosen course is certified by the CPD Certification Service, you can track and log your hours of learning using the myCPD Portal.

Where are your classroom courses held?

We are based at Robert Dolan House, 9 Alie Street, London E1 8DE. We are just 5 minutes’ walk from Aldgate and Aldgate East.

 

Please see our Contact Us page for a map and directions, or search on Google Maps for Happy Ltd.


For private group bookings, we can hold this course at Happy, inhouse at your workplace, or at a location of your choice, as long as you have a suitable space

What qualification do I receive after my course?

After attending your course, you will receive a certificate of attendance.

 

If your chosen course is certified by the CPD Certification Service, you can track and log your hours of learning using the myCPD Portal.