Alex Segrove is the Delivery Lead for the Government Delivery Service (GDS) – the digital transformation unit within the Cabinet Office.

GDS are guided by 11 core principles, which Alex outlines in this 28-minute video. Alex believes that, by adhering to these principles, GDS are doing the right thing.

Peter is the CEO of the Chartered Institute of Personnel and Development, which is made up of more than 140,000 human resource management professionals working in the private, public and voluntary sectors around the globe. In this 31-minute video Peter makes a compelling case as to why the future of work is human.

Susan Ronaldson is the NAO’s Director for Engagement and Change. She was joined by Steve Mirfin, Head of Skills and Talent. In this 30-minute video they speak about the measures the NAO has taken to get the best out of its people.

Tracey Jelfs is Head of Children’s Services at Monmouthshire County Council, she faced ‘the hardest task of her professional career’ needing to improve KPIs, cut spending and create a happy, engaged work environment. All whilst committed to the delivery of quality services to vulnerable children and young people. She talks of that challenge in this 32-minute video.

In this 15-minute video, Sarah Metcalfe of Sure Petcare (formerly SureFlap) talks about how she has used the principles from the Happy Manifesto to give fantastic customer service and has had zero turnover in the last 7 years in the Customer Service department.

How well do you know your staff? Are you engaging your employees as much as you could be? And if not, why not? In this 36-minute video Louise Beardmore of United Utilities talks us through how to improve engagement and therefore customer service.

Brendan O’Keefe was inspired by the Happy Manifesto to implement its ideas at Epic CiC—an education support public mutual, which was founded in response to the changing landscape of public sector funding. In this 18-minute video Brendan explains how, as managing director, he took a more active role in stimulating great results and growing a happy workplace.

Isabelle Trowell became the chief social worker for Children and Families in 2013. The title of her talk “3 versus 45” refers to her general tendency to speak about 45 things. For this 39-minute video, Isabelle sought to condense the lessons she’s learned into three main points she thinks everyone should take on board.