The 2016 Transforming the Public Sector conference focused on encouraging change within the public sector to improve staff engagement, happiness, and productivity, with real life examples from the speakers. Here are four of the key takeaways from the day, with videos.

In this short video, Henry Stewart of Happy explains how improving customer service is very simple — patient satisfaction can be increased by doing these five simple things.

A group of speakers from GCHQ spoke about how they had introduced innovation into their department, saying “if we can innovate, really anyone can innovate.”

Rekha Mehr of MassChallenge UK talks about creating change and innovation in the public sector in this short video.

Paul Gapper of Happy explains about mindfulness and what it is in this short video — with an excellent comparison to David Attenborough.

Dom Monkhouse of iomart talks about the importance of recruitment, triangulation, and some of his recommended books to read in this short video.

Dr Sally Howes of the National Audit Office talks about the challenges of digitisation in the private sector in this short video – it’s not just data entry!

June O’Sullivan MBE, CEO of London Early Years Foundation (LEYF), works hard to keep her staff happy, and reveals how she does it in this short video.

Brendan O’Keefe, Managing Director of Epic CIC, discussed the challenges involved in the new trust-based way of working, and how you can keep your team motivated — including giving staff pre-approval to make decisions, removing triangulation from the workplace, and recruiting for attitude.