1. Tell me a bit about yourself.

Outside of work, my passion is long distance cycling. In July I am cycling from London to Edinburgh and back – non-stop in under 116 hours!

2. What’s your top tip for creating a happy and engaged workplace?

Be open and honest with your team, good stuff and bad stuff.

3. Could you give me one example of how people responded to greater trust?

I will be talking about this at the conference – the outcome has been improved work/life balance, increased autonomy, less work for me and a significant reduction of cost to our customer.

4. What have you done to create a culture of trust at your organisation?

Constantly reassure the team that you trust them and give them space and support to make mistakes.

5. Could you give me an example of what you’ve done to give staff greater freedom and autonomy?

Again I will be talking about this at the conference – we have overcome some significant cultural issues in our industry to allow the team to have a much greater level of freedom in their working hours. This was achieved by telling them the issues, giving them the guidance and then getting out of the way!