Understand how our minds work

★Emotional intelligence theory
★ Communication and learning styles
★ Tools for receiving feedback
★ Plans for your personal and professional development

You will gain insight into your personal leadership style, how you relate to others, and explore where and how you have space to grow.

You will understand who you are as a leader and identify what enables you and what stops you reaching your leadership potential.

• Explore and use self-awareness tools
• Identify the potential impact of your behaviour on others
• Evaluate your own leadership and communication style
• Obtain feedback re: performance and leadership style
• Unconscious bias & Inclusivity, including Equality, Diversity & Inclusion
• Develop your emotional intelligence

You will be excited about your leadership role, with a clear understanding of how to improve your personal effectiveness and build strong relationships.

• Communicate your organisation’s strategy, individual and team purpose effectively
• Use coaching to support the development of others
• Practicing coaching with feedback
• Organisational culture and psychological safety for your team
• Explore how to manage your own team through change

You will have the skills needed to build and maintain a high performing team in which members are empowered to take full accountability.

• Play to your strengths
• Understanding The Happy Manifesto principles
• Appraising the Happy way and effective 1:1’s
• How to give freedom within clear guidelines
• Motivation
• Have conversations that matter
• Delegation and RACI
• Team dynamics
• Select Managers who are good at managing

You will learn how to create a project, from developing an idea through to writing the final evaluation. You will learn about a range of practical project planning and management tools.

• Life cycle and roles
• Aims and objectives
• Assessing benefits to the organisation
• Managing resources risks and issues
• Managing time and stakeholders

You will be able to monitor budgets to ensure value for money and understand the key principles of organisational governance and compliance.

• Creating and monitoring budgets
• Value for money
• Organisational governance and compliance

You will be able to improve your communication in the workplace by considering the different people you communicate with and the appropriate method to use. You will be given a chance to give a presentation on how you have applied a principle from the modules to date.

• Adapt your communication style and method to suit your message and audience
• Chair meetings effectively
• Learn how to create engaging presentations that involve the audience
• Practice using body language to show credibility and approachability
• Deliver your presentation and receive feedback in preparation for EPA

You will develop practical skills in order to build effective working relationships.

• Cross team working
• Manage conflict
• Negotiation and Influencing skills
• Build and manage customer and stakeholder relationships
• Building resilience and managing stress
• Make your people feel good
• Love work, get a life
• Creating Trust within the workplace

You will be able to effectively lead your team in line with organisational strategy and operational plans. You will also be able to work with data and create reports.

• Strategy development
• Implementing operational plans
• Managing resources
• Managing change within your team
• Data management and use of technology
• Community: create mutual benefit

You will understand the process of identifying and solving problems in creative ways and evaluating options to decide on the best solutions.

• Explore and use problem solving tools
• Apply decision making techniques
• Escalate issues appropriately
• Pre-Approval, being open and transparent