Doing Things Differently in Children’s Services
As Head of Children’s Services at Monmouthshire County Council, Tracy Jelfs faced the difficult task of improving KPIs, reining in spending and creating a happy, engaged work environment. This was all happening concurrently with the commitment to deliver quality services to vulnerable children and young people.
Speaking at the 2017 Creating Happy Workplaces in the Public Sector Conference, Tracy details her experiences tackling these twin challenges – a task she ranks as the hardest of her professional career.
Read the transcript and watch Tracy’s full talk below.
Building a Culture of Trust at the National Audit Office
The National Audit Office exists to inspect public expenditure on behalf of parliament. It does so by auditing accounts and analysing organisational efficiency in order to determine the extent to which the given organisation is getting value for money.
Susan Ronaldson is the NAO’s Director for Engagement and Change. She was joined by Steve Mirfin, Head of Skills and Talent, at the 2017 Creating Happy Workplaces in the Public Sector Conference to speak about the measures the NAO has taken to get the best out of its people.
Read the transcript and watch the full talk below.
The GDS ‘It’s OK’ List
The culture is all around you in the Government Delivery Service office, says Alex Segrove, and the organisation understands the importance of internal communication.
In this three minute clip from the 2017 Creating Happy Workplaces in the Public Sector Conference, Alex outlines how GDS has established an agile workplace that’s highly responsive to the user, based on principles of trust and freedom.
