Doing Things Differently in Children’s Services
As Head of Children’s Services at Monmouthshire County Council, Tracy Jelfs faced the difficult task of improving KPIs, reining in spending and creating a happy, engaged work environment. This was all happening concurrently with the commitment to deliver quality services to vulnerable children and young people.
Speaking at the 2017 Creating Happy Workplaces in the Public Sector Conference, Tracy details her experiences tackling these twin challenges – a task she ranks as the hardest of her professional career.
Read the transcript and watch Tracy’s full talk below.
