Humanity Above Bureaucracy: How Buurtzorg Reinvented Dutch Home Care
Speaking at the 2017 Happy Workplaces conference, Madelon van Tilburg of Buurtzorg Nederland and Brendan Martin of Public World detail the advantages of a flexible, human-focused approach to home care.
Madelon has been working for Dutch home care organisation, Buurtzorg, since 2011. Buurtzorg differs from her previous employers in that it lets nurses exercise freedom and responsibility in the job they’re trained for. Brendan founded Public World with the aim of improving public service performance in the UK.
View Madelon and Brendan’s full talk below.
