WorldBlu CEO Traci Fenton Underlines the Three Things Required to Create a Freedom-Centred Culture
WorldBlu CEO Traci Fenton believes we’re all meant to live our fullest potential. Through WorldBlu, Traci’s spent the last two decades working with clients in 80 countries, teaching them freedom at work.
In this short video from the 2019 Happy Workplaces Conference Traci explains that a freedom-centred mindset is essential for building a freedom-centred culture. “The root issue that stops world-class cultures from happening is fear. It’s the number one thing,” she says.
Why Happy’s Henry Stewart Stopped Making Leadership Decisions
Over the last couple of years, Happy has undergone a transformation. Happy was losing a lot of money a couple of years ago, but thanks to the transformation the London training company went from £185k loss to £166k profit in the space of one year.
In this short video from the 2019 Happy Workplaces Conference, Chief Happiness Officer Henry Stewart explains that he took inspiration from David Marquet, a leadership expert and former commander of the nuclear-powered submarine, USS Santa Fe.
Marquet says, “If you want your people to think, don’t give instructions, give intent.” Henry followed suit. “It isn’t enough to not be the tyrant; you have to step out,” he says.
How to Speed up Using Autosum in Excel
Did you know that there is a shortcut for the Autosum formula in Excel?
In this short video, Nicky shows you how to use this great timesaver, both for simple and more complex spreadsheets. You can even use Autosum on the whole table at once!
Let’s Get Real On Empowering Our People
Over the last couple of years, Happy has undergone a transformation. Why? Because as chief happiness officer Henry Stewart revealed at the beginning of his talk at the 2019 Happy Workplaces Conference, Happy was losing a lot of money.
Assessing the financial downturn, Henry and his leadership team realised they’d lost sight of some core principles. So instead of cutting things and getting more hierarchical, the turnaround was made possible by revisiting their core principles and acting in accordance.
One thing that Henry decided to do is make no decisions. Find out why in this video.
10 Great Examples From Some of the Most Democratic Workplaces on the Planet
Since a young age, WorldBlu CEO Traci Fenton has believed we’re all meant to live our fullest potential. At university Traci came to the conclusion that democracy, in its truest manifestation, is a system of organisation that can release people’s fullest potential. WorldBlu was subsequently created and over the last two decades Traci’s worked with clients in 80 countries, teaching them freedom at work.
WorldBlu’s freedom at work model directly opposes fear-based work cultures. There are three crucial components to the freedom-centred approach. The first is a freedom-centred mindset. The second is freedom-centred leadership—leaders with a fear-based mindset create command and control management structures. To build freedom-centred cultures, Traci says top leadership must have high self-worth. “Self-worth is being secure with who you are,” she says.
The final component is organisational design, which was the focus of Traci’s talk at the 2019 Happy Workplaces conference. Watch the complete talk in the video below.
Creating Great Customer Experience Through Happy Workplaces
Sarah Metcalfe is Head of Customer Service at Sure Petcare and she knows that a happy workplace is essential for enhancing the customer experience. Sarah points to research indicating that by 2020, 90% of customers will be choosing where they do business based on the customer experience. To achieve a net promoter score of around 9 or 10, it takes a human going to great lengths.
“That’s where you have the difference between an OK experience and an amazing one,” says Sarah. It all starts with the people who’re providing the service.
In this full length video from the 2019 Happy Workplaces Conference, Sarah explains how Sure Petcare have created an environment that allows people to bring their whole selves to work.
At Sure Petcare, a Happy Workplace is More About What Leadership Doesn’t Do
Sarah Metcalfe is Head of Customer Service at Sure Petcare and she knows that a happy workplace is essential for enhancing the customer experience. When she asked her team, “what makes you happy at work?” what stood out was that it’s really more about what leadership doesn’t do.
For example, they don’t impose SLAs or metrics. They don’t get mad if staff are late because they’re stuck in traffic. They don’t measure people and don’t ask them how long they’re going to be on the phone for.
In this short video from the 2019 Happy Workplaces Conference, Sarah explains what gives her team the ability to do whatever it takes to make the customer happy.
The Journey to Create a Happy Workplace in Manufacturing
Derek Hill, managing director of Advanced Technology Solutions, came to the 2019 Happy Workplaces conference to talk about his organisation’s journey to create a happy workplace in manufacturing. Derek equates the company’s pithy mantra – “we make factories run better” – to the central philosophy of the book Will It Make the Boat Go Faster? The intention to make factories run better has been at the nucleus of ATS since its inception in 1985.
In this full length video for the 2019 Happy Workplaces conference, Derek explains how ATS employees have their purpose renewed by honouring the mantra to this day.
4 Good News Stories From May 2020
We’re currently enduring the worst public health pandemic in 100 years. Life has already undergone dramatic change and a return to “normal” is still a long way off. But despite seeming to move from one cataclysm to another in recent months and years, we live in profoundly progressive times. Modern humans are capable of amazing things.
Here are four good news stories to provide respite from the doom and gloom of a regular news bulletin.
How to Turn Off New Email Alerts in Outlook so You Can Focus
Did you know that when you are interrupted, it takes an average of 5 minutes to get back to the same level of concentration you had before? The worst culprit for interruptions are email notifications. We recommend that you only check your email three times a day, or only after you have completed a task.
In this short video, Nicky explains how you can turn off that distracting email alert in Outlook so you can focus better and be more effective.
