Sure Petcare: Using Happy Ideas to Create Great Service and Business Success [Full Video]
In this fifteen-minute video, Sarah Metcalfe of Sure Petcare (formerly SureFlap) talks about how she has used the principles from the Happy Manifesto to give fantastic customer service, and has had zero turnover in the last seven years in the Customer Service department.
Can You Use Happy Manifesto Principles in a Charity?
On 5th December 2016, Relate Greater Manchester South (GMS) voted to unanimously to leave the Relate Federation and set up as a whole new organisation.
In this 20-minute video from the 2017 Happy Workplaces CEO Conference, Michelle talks about leading the charity through a period of growth and transformation. She highlights what she did to bring her staff team along on the journey with her, using the principles from the Happy Manifesto, and what the impact has been on both the people they work with and their bottom line.
Improving Quality of Care by Increasing Joy at Work in the NHS
At Happy our aim is that staff find joy in at least 80% of their work. (And, yes, we do measure it.) So I was delighted to find that an NHS Trust, indeed the one our training centre is based within, has come to the same conclusion and sees Joy in Work as a key driver for improving quality.
The Time for Freedom at Work is Now
“We believe the time for freedom at work is now,” says Traci Fenton, Founder and CEO of WorldBlu. WorldBlu’s research shows that freedom-centered workplaces have healthier bottom-line growth and are more resilient. Henry spoke to Traci to learn more.
