Buurtzorg: No Managers, Just Great Care From a Nurse-Led Service
Imagine a company with 9,000 staff and no managers. Imagine annual sales of 280 million euros and no Chief Financial Officer, with only six people working in finance. Imagine it has grown to that size from, 8 years ago, having just four staff — although it is not-for-profit and has no venture capital investment.
The organisation is Buurtzorg which, in those 8 years, has gone from providing 0% of Dutch nursing care to 60%.
Andy Copsey, COO, Handelsbanken: the UK’s Fastest Growing Bank
Andy Copsey is the Chief Operating Officer of Handelsbanken in the UK, where he has overseen the bank’s unprecedented growth following the financial sector crisis in 2008.
Learning Nuggets from Dom Monkhouse, Happy Workplaces Conference 2015
At the 2014 Happy Workplaces Conference, in this two-minute video, Dom Monkhouse of Rackspace explains what he did to create a great workplace – including how he found 100 things to fix without spending any money.
Julian Birkinshaw from London Business School: Bureaucracy, Meritocracy and Adhocracy
In this talk from the 2015 Beyond Budgeting Conference, Julian Birkinshaw approached the principle of Beyond Budgeting from a slightly different angle. The London Business School academic began by forecasting past the information age into what he grudgingly termed the ‘Agile age’. In the second half, Julian’s focus turned to the three models of organising – bureaucracy, meritocracy and adhocracy.
Jesper Krüger on Driving Performance at AP Moller Maersk
Jesper Krüger is Head of Group Performance and Analysis at AP Moller Maersk.
Jesper’s Performance and Analysis team is responsible for driving the company’s short-term and long-term planning cycles, and for analysing, tracking and challenging the performance of business units within the APMM Group against their strategic ambitions.
The team supports the Group and BU decision-making process by providing value-add analysis, financial management information, performance management reporting and financial planning.
First Happy Workplace Ireland Conference
The first Happy Workplace Ireland conference took place in Dublin on 29th October. This was jointly organised between Happy Ltd and locally-based happiness entrepreneur Stephen Dargan of Wake Up!. (If you are interested in organising a Happy Workplace conference in your country, do get in touch: henry@happy.co.uk.)
Here is an account of the day from one of the participants (and, from me, a huge thanks to Stephen Dargan for his fabulous work in organising the event.)
Happiness Is Awesome
Guest blogger Elinor Jansen updates us with a summary of Gallup’s latest (2015) study on the relationship between firm performance, organisational structures and employee engagement.
Word Courses from Happy Computers in London
At Happy, we have been hearing from learners about the different ways you use Microsoft Word. Some of you create multiple documents, often with lots of dynamic content and formatting. Others need to focus on one really big project, such as an annual report or a dissertation, where document structure and multiple drafts are critical. The knowledge and skills you require in each scenario are very different.
5 Big Companies Who Swear By Mindfulness
Guest blogger Elinor Jansen updates us with a summary of Gallup’s latest (2015) study on the relationship between firm performance, organisational structures and employee engagement.
In Memory: Lynne Pearce
Lynne Pearce was a much loved member of staff at Happy Computers, who had been a trainer here for just over ten years. It is with much sadness that I write that she passed away on Friday 7th August as a result of Pancreatic Cancer.
