How Would Banking be Different if it Focused on the Customer?
This week we learned from Greg Smith, departing executive director of Goldman Sachs, that in the sales meetings he attended “not one single minute is spent asking questions about how we can help clients. It’s purely about how we can make the most possible money off them.”
Is Enjoyment the Key to Successful Learning?
At a recent meeting of training providers we did an exercise on what was distinctive about each of our company’s approaches. As well as our learner focus I talked about making learning about computers enjoyable. The response from my colleague was interesting: “You mean, that’s for real? I thought it was just hype. How do you make IT training enjoyable?”
A Radical Idea: Try Listening to Your Customers
I was very struck today by an article in a local London paper, the Islington Tribune, on the special customer service award given to a local corner shop.
Business is About Relationships: Make People Feel Good Today
In my last post, I talked about how the principle “people work best when they feel good about themselves” should be at the core of how your company is managed. This principle can be extended to everybody you work with.
