Highlights From Henry Stewart’s Stand-up Performance
In November 2010 our CEO, Henry Stewart, made the brave step of performing a stand-up comedy act at London’s famous venue, The Comedy Store.
The Academic Evidence for Happy Workplaces
Companies that focus on improving employee satisfaction, effectively in creating happy workplaces, perform better in financial terms.
Great Workplaces Make More Money Part 2
While a profit driven workplace might not be a happy workplace, a happy workplace can most definitely be a profitable one.
A Lesson in Learning from Mark Zuckerberg
I’ve been reading the excellent What Would Google Do by Jeff Jarvis. Among many great ideas on how to be more responsive is the story of how Mark Zuckerberg passed his art history exam at Harvard.
Get Your Staff to Walk in Your Customer’s Shoes
Last week I was speaking at the annual conference of the Service Desk Institute. It was a fantastic event, with a real sense of the passion and pride of people providing help desk technical support.
Great Workplaces Make More Money
I wrote
last week
about the academic research that showed how happy workplaces are more productive. But what if we look purely in cold financial terms. Do they still perform better?
Happy Staff are More Productive
“Improved psychological well being (PWB) leads to a more productive and successful workplace. The case has been proven in academic studies over the last ten years.”
3 Key Elements to Make Your Presentation Great
Engaging PowerPoint Presentations is one of my favourite courses to teach. I get people to evaluate which slides work and which don’t. They look at their own experience of great presentations. Believe it or not, it is never to do with slides full of bullet-pointed text appearing on screen.
Here are my three key elements to make your presentation great.
Unhappy Customer? Let Them Decide What to Pay
Being CEO of Happy means I get to deal with anybody who we have upset and who my colleagues haven’t managed to make happy.
This doesn’t happen often and it’s never good to speak to a customer who we have let down but I do actually enjoy the task. Based on being open, admitting anything we got wrong and finding out what they need, there is nearly always a way to meet people’s needs.
How to Increase Your Procurement Costs: Use Economies of Scale Rather Than Competition
For best value in buying products there are two different approaches: Use the forces of competition, or use economies of scale.
