Get Your Staff to Walk in Your Customer’s Shoes

Last week I was speaking at the annual conference of the Service Desk Institute. It was a fantastic event, with a real sense of the passion and pride of people providing help desk technical support.

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Want more ideas for creating happy, productive workplaces?

Sign up for our Happy Manifesto newsletter and discover fresh ways to ignite joy and productivity at work. Get expert tips, insights, and ideas that challenge the norm—straight to your inbox. Join our movement and start your journey for a trust-based, values-led organisation.