Get Your Staff to Walk in Your Customer’s Shoes
Last week I was speaking at the annual conference of the Service Desk Institute. It was a fantastic event, with a real sense of the passion and pride of people providing help desk technical support.
Great Workplaces Make More Money
I wrote
last week
about the academic research that showed how happy workplaces are more productive. But what if we look purely in cold financial terms. Do they still perform better?
Happy Staff are More Productive
“Improved psychological well being (PWB) leads to a more productive and successful workplace. The case has been proven in academic studies over the last ten years.”
3 Key Elements to Make Your Presentation Great
Engaging PowerPoint Presentations is one of my favourite courses to teach. I get people to evaluate which slides work and which don’t. They look at their own experience of great presentations. Believe it or not, it is never to do with slides full of bullet-pointed text appearing on screen.
Here are my three key elements to make your presentation great.
