Being CEO of Happy means I get to deal with anybody who we have upset and who my colleagues haven’t managed to make happy.
This doesn’t happen often and it’s never good to speak to a customer who we have let down but I do actually enjoy the task. Based on being open, admitting anything we got wrong and finding out what they need, there is nearly always a way to meet people’s needs.
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Save the date for the next conference Wednesday, 12th November 2025
Build your Excel skills from beginner to expert. Perfect for mastering data analysis and visualisation.
Outline the 10 core principles for a happy workplace. It has since helped thousands of leaders build trust-driven, empowered teams.
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Sign up for our Happy Manifesto newsletter and discover fresh ways to ignite joy and productivity at work. Get expert tips, insights, and ideas that challenge the norm—straight to your inbox. Join our movement and start your journey for a trust-based, values-led organisation.
