I’m going to talk about Henry’s book, The Happy Manifesto. I was lucky enough to be an early proof-reader – I think I still have the original copy in Word. I’m going to share stories around freedom within clear guidelines and then I’m going to talk a little bit about recruitment and recruit for attitude, train for skill.

One of the other things I did recently, there was an article on Medium and a guy who read 60 books in a year, and he said he thought he’d try and read 70 next year. It made me wonder how many I’d read in 2016. I didn’t count the ones on the shelf that I actually physically bought, I just looked on Audible and Kindle and I’d done 101. So I haven’t set myself a goal this year of reading more, but I get through a load of stuff. So lots of the things I’ll share with you, I’ve stolen from other people’s books.

This is why I think the Happy Manifesto and building an engaged workplace are so important. My goal has always been to grow the revenue of an organisation – from scratch to something, £25-30 million, whatever it may be – or fix and organisation, or consult with clients as I do now and help them grow their business. This is what I think is up for grabs – it’s about 40%. If in an organisation if you give about 60% of your effort you won’t get fired, that’s probably OK, and if you can get people to be engaged then you get an extra 40%. The Sunday Times Best Place to Work, having spoken to them some years ago, they said, “if you can get staff to feel engaged they’ll work 30% longer hours for 5% less pay and be happier than the people who aren’t engaged.” So as a business owner, I look at that and go, why would I not want 40% free discretionary effort? So what do I do about it? You don’t just buy them an ice cream or give them a pool table, you have to be authentic about that, you can’t make people do it, they have to want to do it.

Some of the stuff is around this; core of culture vs artefacts of culture. So I’ve gone into some organisations and this, what do people do when you’re not looking stuff, underneath the waterline of the iceberg of culture. Above it is what people tell you as a business and then there’s the stuff that you can pick up as a vibe and there’s how people react. I think you can find some of that out even from interviewing people. Some of this will be, “How do you want your organisation to be?” not how it is. So quite often I’ll sit down and talk to people about values and they’ll say “integrity,” and you can’t have integrity as a value. Not that you shouldn’t have it, it’s just that nobody could pick the opposite of that as a competitive value. So you couldn’t go to market and say, “We are the company with no integrity” so don’t go to market and say you are the company with integrity, or honesty or teamwork or efficiency, because none of your competitors are going to say anything different. You end up just being beige. You end up just sounding and looking like everybody else.